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New female carer with female client in g

Always Take Care 

Frequently Asked Questions 

Choosing a care provider is difficult. There will always be questions and we will always be here to answer them... 

The whole situation of considering having a carer in your own home can be quite daunting. As part of this we are quite naturally asked many questions. Some of the most frequently asked questions are listed here to help you understand more about what is involved.

  • What range of services do you offer?
    We offer a wide and varied range of services to suit our clients which include; housekeeping; companionship; preparation of meals; personal care; specialist care if required; assistance with medication; driving; shopping; laundry and pet care.
  • Does your agency offer an initial visit and assessment of potential clients?
    Yes, we always visit the client in their own home to make a full assessment of their requirements. We will then produce a care plan that is specific to their needs.
  • Does your agency work to a recognised code of practice?
    Yes, we do, it is the UKHCA code of practice which outlines a clear set of guidelines for all aspects of a clients care and well being. A full copy of the code will be made available to you when we come to assess your home.
  • Are all carers taken through any kind of training programme before being placed with a client?
    Yes they are taken through an extensive induction training schedule which includes best practice in a number of areas which covers, housekeeping, health and safety, infection control, emergency situations as well as moving and handling clients and administration of medications. All carers are required to do annual refresher training.
  • Are all of your carers referenced and interviewed?
    Yes, before we employ any carer they are taken through a rigorous interview and assessment process. For each carer we take up to 2 different references, a (DBS) criminal record bureau check and a separate health check.
  • What happens if my carer is sick or on holiday?
    A relief carer will be contacted and put in place as soon as possible.
  • Is there a minimum level of service that you have to take?
    We only provide 24hr live-in care to our clients.
  • How do you charge?
    Our carers provide 3 broad levels of care; Home support; Home support with personal care, Home support with specialist care. Clients will be invoiced every 2 weeks for one amount (agency fee plus carer fee inclusive). A standing order can be set up.
  • Can I always contact the agency directly when a carer is in my home?
    Yes you can. Once a care plan has been agreed you will be allocated a line manager who will contact you regularly and a 24hr helpline is available for emergencies only.
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